Frequently Asked Questions

Frequently Asked Questions

What are the shipping times?

Shipping will be made within 12 to 96 hours.

Standard delivery takes 1 to 2 business days.

You will be notified at each stage of the delivery.

Shipping times may vary depending on the destination and delivery method chosen.

How do I track my order?

You can track your order using the tracking link sent by email after shipment. Or use this link : https://www.chronopost.fr/en/track-your-parcel and enter your order number.

Where do you deliver?

We deliver throughout Europe. Here is the full list of countries we deliver to :

France, Germany, Belgium, Luxembourg, Netherlands, Austria, Denmark, Spain, Finland, Ireland, Italy, Portugal, Sweden, Great Britain

If you don't find your country in the list please send us an email at : contact@ascent-lifting-club.com

Do you offer returns?

Yes, we accept returns under certain conditions. Refer to Returns & Refunds Policy .

What payment methods do you accept?

We accept credit cards, PayPal and other secure payment methods.

How do I change an order after purchase?

To modify an order, please contact our customer service as soon as possible for assistance. contact@ascent-lifting-club.com

I chose delivery to a relay point, where my package will be delivered?

If you have chosen delivery to a collection point, our team will select by default the collection point closest to the address you provided. You will be able to view the collection location from the package tracking link. Click here to track your order.

Sizing